We got walked on Saturday evening from the Monterey Marriott.

We were in SF all day with some friends. We called the hotel about 9:30 to confirm we were still coming and would be late. We called at 12:30 as we were heading out of the city - The gentleman paused - and then explained that we had been walked.

Used points for the room, got those back, got $200 cash, free brunch on the weekends and a promise of the certs coming