FlyerTalk Forums - View Single Post - Prepaid Resv room type not available WDYT?
Old Aug 2, 2011 | 7:26 am
  #14  
JAFU007
 
Join Date: Dec 2009
Location: Chicago, IL
Programs: AA EXP, HYATT DIA
Posts: 276
Regardless, I would ask for a refund or the equivalent in points for a free night. You did your part, booked and PAID in advance and was not given what you paid for. A nonsmoker would be up in arms in they were given a smoking room (usually I dont care but once the smell was so bad I had to complain) so it seems to me the converse should be true. I would take it up with guest relations if the hotel does not work with you.
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