I understand they need time to look at things. It doesn't take hours to do. My assumption is that it takes about a minute, but that many were in line ahead of me. I can't do anything about that, even though the longer it takes, the less likely a good rate will still be available. My beef is that when they first rejected me (due to a mistake inn looking at the date/time) they should have been looking at the rate. The possibility that the rate I found was still available when they mistakenly rejected me the first time is enough that I think they should honor it. Good customer service would not have me possibly losing out because of LNF error.

I did not know that I could call to speed things along, and yes, I will start earlier next time! All I wanted/expected at this point was an apology. I know that is a lot for some people.