Originally Posted by Rkintx

About a month ago, my wife and I flew on CX873 from SFO in First Class on an AA award ticket. As part of our itinerary, we had an outgoing connection flight on AA from Dallas. I foolishly took a flight that allowed 2.5 hours of connection time in SFO to board CX873. Of course Murphy’s Law kicked in and the DFW-SFO flight was placed on ground delay by SFO traffic control due to fog at the airport. An hour later, we were allowed to take off from DFW. On our arrival to San Francisco airspace, we were placed in a holding pattern and had to circle for an additional 30 minutes. By the time we landed and deplaned in the domestic terminal, we had about 45 minutes before CX873 was scheduled to take off. We arrived at CX’s check-in gate inside the international terminal about 30minutes before scheduled takeoff. The gate agent knew who we were as she had been alerted that two first class passengers were on a delayed AA connection. She warned us that our baggage may not make the flight due to the short baggage transfer time. This caused us some stress as we were heading to Bali for a relaxing vacation and having to deal with delayed baggage would be an unwanted distraction. She told us that one way or another she would update us on the status of our baggage before the plane departed. We had to hurry through security and arrived at the BA lounge just as boarding of lounge passengers was starting. We were last to board. Sitting in the incredible Olympus first class seat, we were unable to enjoy the experience as we were fretting about the status of our baggage. Just as the crew was completing last minute tasks for takeoff, our gate agent boarded the plane and informed us that our bags had made the flight. I thought this was tremendous customer service as she personally took the long walk from check in to the gate & plane and delivered the message. I was also impressed that CX put in what appeared to be a significant effort to make sure the bags made the flight. I can’t imagine this would ever happen on a North American airlines. So CX gets many kudo’s from us for their level of service in SFO. The level of service in F cabin on all our flights to Bali were exceptional too. Can’t wait to fly in F this November on CX’s new ORD route. ^