- I checked in at about 1230am or 1am. I told the front desk I wanted a king bed, showed them print outs of my reserving a king bed, and called the front desk when I got to the room and there was no king bed. They told me nothing could be done till the morning at the time. My rate was also incorrect. CS wasn't open till the next morning. I was also trying to fix the rate at the same time and the employee on duty after midnight had no clue.

The guarantee is straightforward. Claim it before you leave and you get $100. I told them right away at check in. I escalated to marriott CS who said it's the hotel decision. What more could I do if Marriott refuses to honor their policy for a plat premier? The guarantee doesn't say call Marriott CS (which isn't open 7/24 or no guarantee)

Why is it at the Sheraton there was no issue?
----------------------------------------------------

The OP doesn't say he called the PP line at the time of check-in when he was standing at the front desk to ask them to confirm w/ the hotel that they owed him the $$, when he discovered he wasn't given his guaranteed room type, which is the time when he should have done it. FTers have frequently reported calling the Plat line successfully to ask Marriott to clarify the hotel owes them the $$ for plat arrival gift. He mentions calling them later re: some issues & they say that's in the hotel's hands. The guarantee they could have sorted; the other issues might have been hotel ones that the CS line truly couldn't deal w/ & needed to happen at hotel level.