Originally Posted by
Vaze
I called to find out about he hotel and was told that my flights were not considered a stop over but "in transit" so I didn't qualify for the hotel nor could I get a visa on arrival in order to leave the airport (even though I'm travelling on an American passport)
Seemed like a big hassle so just ended up booking a room at the Dubai International hotel which seemed the simplest thing to do.
The transit hotel is for transit pax, not pax on a stopover. Do you know what fare bucket your ticket is in (or otherwise tell us the fare and route and we can tell you what class it is). If it is an eligible class you should get the hotel.