FlyerTalk Forums - View Single Post - Who is the current Head of Customer Relations at BA?
Old Aug 1, 2011 | 11:32 am
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continentalclub
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Originally Posted by BritBesotted
Maybe this might help you in the search for your answer...?

http://www.google.com/search?q=silla...ient=firefox-a
No it won't, I'm afraid. Silla 'premium leisure' Maizey is Managing Director of British Airways Gatwick.

If British Airways is like most large service sector organisations, there won't be one single person with overall responsibility for Customer Relations - which is why most would address a significant concern to the CEO. Their office would then draw in the appropriate departments based on content relevance.

kman_uk doesn't reveal the context of his enquiry though, so it's impossible to advise on whether they simply need a name for a school project, or they have a concern which they believe needs to be escalated to a senior level.
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