I went through some horrible misery trying to ticket 3 in C from PHX – BKK on a *A award from UA MP. I wont editorialize but suffice it to say that I wont set foot on a UA aircraft other than Sky West any time soon.

The details - I had asked about going over Europe due to the convenience of a LH NS to FRA then BKK but was told the same thing you were. That since I was passing over another zone they had to charge the higher of the two. I will spare you the sordid details ( will fish out the link if you want ).

UA and TG have a bad IT link. TG had never heard of our party and they advised not to appear at the gate with the UA tickets because we ill be denied travel. Nice. In BKK and no way to get home.

UA res mgr. advised me while I was discussing the matter with her that I would accept routing over Europe if need be and she confirmed for me 3 separate times that the award chart was internally revised and not made public. The award in C from PHX – BKK ( or HKG in your case ) was the same either way. Over Europe or over the Pacific. Same mileage cost.

I would start the process by calling res. and not referring to your PNR. And MP. Keep calling until you get someone there who understands this and then and only then give them your PNR and get it corrected.

I finally had to get the Sr. VP of RES to intervene and get MP to honor our seats.

Will check back here for your updates.