FlyerTalk Forums - View Single Post - Award ticket - Agent changed to Y - Earn miles?
Old Jul 31, 2011 | 2:23 pm
  #13  
cblaisd
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Join Date: Jun 2000
Programs: Honors Diamond, Hertz Presidents Circle, National Exec Elite
Posts: 36,111
Used to be the case that when you redeemed a standard Y award the system did the "We have requested a complimentary upgrade for you" thing.

If you cleared prior to the gate, you did OLCI and know one was the wiser. But if you cleared at the gate, I have some fond memories of pleading with the gate agent to let the upgrade stand since it was a glitch in UA's system rather than my fault (and my nice E+ seat had been given away by the upgrade).
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