Originally Posted by
LondonElite
What shambles! Sorry that this was such a crap experience for you.
Others have posted about your options at this point. I would keep all receipts and documents related to this and send a letter to BA Waterside with a non-emotional complaint (ie like your post) about the breakdown in DXB, along with your supporting docs and see what they do. You certainly deserve some form of compensation from them.
Welcome to FT!
Why do you keep telling people to write to Waterside? That's not going to help anybody.
They need to write to Customer Relations who are more than capable of helping them. Writing to Waterside only delays the length of time it takes to respond to the customer whilst the OPs letter gets forwarded to CR.
Oh and CR are NOT based at Waterside, even those in the Executive's Office.
To the OP - please write to BA at their Customer Relations address and take things from there.
I'm sorry your first experience with BA was like this, but as others have said it's not a daily occurrence and I do hope you will give BA another chance.
(DYKWIA - I'm not sure that your comparison is right to be honest. You were caught up in the volcanic ash scenario which was a new situation to almost every airline, etc. The OP's situation is more clear cut and followed a technical issue with the aircraft).