Originally Posted by
rossmacd
BA will almost certainly do a some sort of "secret shop" programme, likely handled by an independent agency to ensure that it is fair and non-biased.
I doubt this happens. There's no point in doing a 'mystery shop' unless you're going to make use of the results of said shop.
My guess is the best that happens is those questionnaires that are sometimes handed out - and then handed back so the crew can vet everything you've written.
BAH