Originally Posted by
wilp888
I'm also a smoker and over the last few years, as a Diamond, I probably averaged about 30-40% when a smoking room was not available even when I noted in the comments section of the reservation that a smoking room was more important than room type to me.
The "comment section" constitutes a comment, not a contractual obiligation. If you, however, actually book a smoking room and get a confirmation for a smoking room, then they owe you a smoking room.