Originally Posted by
catandmouse
Well if you book on their website, are a preferred, you go straight to your car and the first time you see anything is the contract in the car. They don't ask you when you're doing the booking, you aren't given any choice at any stage in the booking process and the only way to resolve it is to go back to the counter when you return the car. That deletes one of the main advantages of being preferred and requires you to add 15-20 minutes to your return time, whilst the agent figures out how to cancel the bill you never agreed to in the first place and bill you according to the rate you did agree to.
Originally Posted by
Hannibal Lecter
You can ask CS to remove "signature on file" so that you have to sign the contract every time, Prefered will of course be pretty pointless then but...
This is exactly what annoys the H out of me. And it's even worse than described above, I have had three different Avis branches tell me on return that they can't change billing currency, it must be done before the rental. If it's a lot of money, and you are angry enough, you can get it back from Avis, but it's a nuisance.