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Old Jul 29, 2011 | 9:57 am
  #238  
FOX85
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Join Date: Dec 2010
Location: Ontario, California
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Originally Posted by dingo
I need some help.

I redeemed points for $300 in Saks gift cards that haven't shown up. It has been two months.

It has been about three weeks since I first contacted them, and I've contacted them again and again. Each time I get the "we've forwarded your email to our redemption center" reply.

Any advice? Any way to escalate beyond their robotron service people?
Check you account to see if the order was even fulfilled.
I have redeems points before when it will take a month before the order even gets fulfilled and mailed out to me. But two months seems long.

FYI: you can check this by logging into your mypoints account.
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