Originally Posted by
channa
What's fraud?
The airline did not provide transportation as ticketed.
If the GA wanted to change the DB terms as you suggested, they should have given the passenger his original seat back as per the original contract.
It absolutely would be fraud to try to cancel the charge with the CC company. There's simply no question about that.
You're introducing emotion into the equation, but all that matters is the CoC - you know as well as I do that there is no commitment to transporting you "as ticketed" - the obligation is to get you there (eventually) or offer a refund.
Moot point since this is a reward ticket but that's a bizarre solution you're proposing. To the OP - continue to fight to get the travel voucher. I also agree with the advice of sharing the GA's name with UA Insider, they seem to have badly messed up here.