Not to make things worse, but NZ does this stuff well in comparison.

Due to fly CHC-WLG on 22 Feb, but suffered the earthquake and was separated from checked luggage. On return to WLG via other means, I left it a few days before following up about the bag as there were plenty of folk more seriously disrupted than myself and family (and were got home quickly).

On making inquiry with CHC baggage - who must have had a week from baggage hell - I was simply asked to confirm the delivery address. The bag made it to me 4 hours later via courier. It was a 10kg rollaboard that we opted to check.

I didn't even have time to say that I would have been happy to zip out to WLG to uplift it