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Old Jul 28, 2011 | 4:17 pm
  #7  
Tim_Ryan
 
Join Date: May 2010
Programs: DL, AA, UA, BR, LH
Posts: 71
Originally Posted by bennos


Delta CS does tend to be above average for US airlines.

A report in June from the American Customer Satisfaction Index revealed that Delta's customer satisfaction score for 2011 fell 9.7 percent to 56 – the lowest score in the industry.

http://overheadbin.msnbc.msn.com/_ne...stomer-service
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