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Old Jul 28, 2011 | 3:58 pm
  #19  
Tyzing
 
Join Date: Apr 2010
Posts: 33
Guys, if having the Folio emailed to you is good enough then I really dont know what to say...perhaps you have not experienced how today's modern technology can simplify your life.

I'm simply asking for more options...all in one location and on the website that I made the purchase with. It's not to much to ask...99.9% of the B&M and E-commerce out there (ebay, Amazon, iTunes, etc etc etc) will allow you to log on to your account and see every transaction and every detail about that transaction. There is a lot to be learned from Hiltons website...good and bad. Marriott having the map showing the locations is almost a no brainer however I still dont think Hilton got the memo (at least with the last trip I booked with them a few months ago). However, their customer stay history is excellent providing PDF's of every stay and points earned for each stay on the Folio.

There's really no excuse for a 3rd party like TripIT to have more logged details about my trips and stays than the company that the transaction actually took place with.

*Again, let's not think I'm bashing Marriott because they are hands down the best chain I've done business with. Their site is beautiful and the UI is really really good....I have the feeling it's the bugs under the rocks that are the reason we havent seen changes to the backend though. Prob would take a complete overhaul which is not a easy/cheap task.
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