djs

So he got his meal, but not his desert? Why not just take a FC passenger's desert on the QT and when it comes to serving that passenger the FA could have said "terribly sorry, the caterer didn't provide enough deserts so I don't have one for you".

Piolt just should have emailed customer service and had them deposit 1,000 FF miles into his account.

On the unrelated to the OP topic that's come up; if all customers stop flying UAL, and UAL subsequently goes out of business there is no money coming in and therefore no money to pay employees. If some people want to make the argument the that the money they are being paid may have been theirs previously (by going back 5 or 6 transactions via some sort of trickle-down effect) then perhaps they shouldn't even be getting paid for their current work as they've already been paid before.