I just don't get why you can't access your folio on the Marriott website at all, let alone as soon as you check out. When you check out on your hotel room TV, the information is obviously stored on some centralized system. They are able to print the receipt and slip it under your door the night before you check out. They are able to email you a folio eventually. So why can't I log onto the Marriott website and view my folio as soon as I check out? I see no technical reason for this limitation. If it's a process issue (i.e., the hotel needing to finalize/approve the folio before it is released), then so be it; mark the online folio as "finalized" or "not yet final".

As soon as I get my folio, I slip it into an expense envelope and mail it to my employer for reimbursement. However, the charge does not appear on my AmEx until a couple days later, at which time I need to import it into my employer's expense system and itemize the charges. Sadly at that point I no longer have the physical copy of the folio, and the e-folio is never emailed to me in time. So this means that before I mail out the folio, I need to write down what all the charges are so I don't forget them. It's a bit of a pain.

This is obviously not the end of the world, but it is an inconvenience, and one that I would not expect to have in this day and age.


Other than that, the website is quite functional, and makes it easy to locate information.

Of course there are a few quirks (for example, to see the "Restaurants and Lounges" information of any hotel, why do I have to click "explore our hotel" and then click the "Restaurants and Lounges" link within the "Services and Amenities" tab? Just make "Restaurants and Lounges" its own tab, or embed the information within the "Services and Amenities" tab).

But again, the website is quite functional. It's natural to point out the defects, but everything I haven't mentioned works great.