Just had to 'firmly' offer QF a suggestion about how to solve their problem related to missing baggage.

Mrs VH-RMD and 16mo mini flew BNE-MEL J this afternoon, checked in 1 suitcase and 1 stroller bag (oversize baggage) - which also contains mini's port-a-cot.

Flight arrived on time at 1630. Mrs waited around, waited around, waited around - there was apparently some problem unloading the baggage. 45 mins later suitcase appears. Waited until no further baggage coming out, no stroller bag.

Over to baggage services (apparently rather busy this afternoon in MEL), wait a further 30 mins (16mo getting very restless and shirty by this stage).

Mrs told 'should be on next flight, can you wait another 30 mins to see?', which she did - rather wanting the stroller for mini.

Next flight arrives, no bag. Back to baggage services 'won't come down until the 2130 flight'. Fine, it will be sent out to me then? No, the driver knocks off at 2100.

I now get a call from Mrs in tears, with very restless 16mo.

I called the plat line - not really our problem - which is probably true, however I then wanted clarification of baggage reuniting policy.

Lots of dithering about, I suggested that they may wish to consider getting someone to put the bag into a taxi and get it out to my wife.

Mrs has just called to say she has had a call from QF saying 'on this occasion, they will courier it out to her, but it may take up to two hours post arrival.

Not your best day QF, to a J passenger, with her own Gold status wrestling with a small child.

Rant over.