azmojo

In June I purchased two non-refundable N-fares for a one-way flight DFW-PHX. I believe the fare was $170 and another $10.70 in taxes and fees.

I canceled the tickets online as I will not be needing them.

I want to verify a few aspects of how credit may apply toward a future flight.

I understand there is a $150 change fee. I assume this applies to both tickets. Please tell me if otherwise.

I also understand that to use the $150 credit, I have to call an AAgent on the phone to book my new ticket, thus incurring an additional $25 fee, as there is no other way to use the credit without talking to someone.

I would think that at a minimum I should be entitled to a refund of the $10.70 in taxes and fees (per ticket) that was paid, as I will not be using or receiving any services or facilities and it is not part of the fare but rather a surcharge. The AAgent told me they don't refund these fees, I want to make sure it isn't a case of "call back until you get someone who knows what they are doing." I am no lawyer, but I would think that it would be illegal to charge taxes on a canceled transaction and to charge fees for services not rendered and even more so if AA doesn't end up paying those collected taxes to the entity it's collected for.

So in summary, I assume I have $11.40 in available credit to use toward my next flight within a year of the booking of the canceled ticket. Is that the best I can do?