Originally Posted by
VickiSoCal
And what is the average time for that? I've never had it happen without calling and have waited up to three weeks, which is ridiculous when his stay was paid for with his AmEx.
PS- as the other poster mentioned, this is a real pain when submitting electronic expense reports, much easier to attach an emailed efolio than to scan the paper one, and with conference rates bopoked thru Passkey I have never received an efolio.
I agree it's not the most ideal situation (Personally as mentioned before - I love hilton where you can log in and pull up historical folios going back years)......but with groups it really depends but wont happen until the group master folio is finalized, sometimes groups require approval before the final bill is sent which would further delay - to create a system like hilton's MI would need to invest in a great deal of new code (not saying it isn't worth doing - just saying there isn't a quick solution)........Marriott's new CIO is a great guy, very smart and customer forward thinking - I'm certain this is on his target list