Originally Posted by
cb1111
You can take your tin foil off now.
I think it is obvious that there are some power hungry idiots working as screeners, but what sense is there in antagonizing somebody just for the hell of it?
Is it the gate agent's fault that you missed your flight? Your spouse's fault that you had a horrible commute?
Place fault where it belongs. I've spoken to many screeners who feel the same way that we do about some of the policies but acting like a two year old towards them will not fix the problem.
Do you devote equal amounts of time to chastising 'power hungry idiots working as screeners' for their behavior or do you just focus on pax behavior?
Once again: a rude, unruly pax can be a pain for people (gropers and fellow pax) at a checkpoint - possibly every time he/she flies.
A rude, unprofessional TSO will negatively impact a lot more people (gropers and pax) at a checkpoint - all day, every day.
There are far fewer screeners than pax, so to get maximum improvement, I would spend a little time focusing on the folks who have the most impact for good or bad - and that's the TSO.
I would hope that when you speak to all these screeners you talk to, you ask them to 'see something, say something', because behind and around every rare 'power hungry idiot' screener, there are numerous others TSOs, LTSO/STSO, supervisor and manager who are all aware of that TSOs behavior and are all guilty of supporting it if they don't continually speak out.
Better a frustrated pax who vents in print on FT (or elsewhere on the internet) than a bad-tempered ignorant TSO who vents on pax at the checkpoint.