And what is the average time for that? I've never had it happen without calling and have waited up to three weeks, which is ridiculous when his stay was paid for with his AmEx.

PS- as the other poster mentioned, this is a real pain when submitting electronic expense reports, much easier to attach an emailed efolio than to scan the paper one, and with conference rates bopoked thru Passkey I have never received an efolio.