Staying here right now,.... not really a good experience...
The staff in the lobby not nice.... i dont feel welcome here...
No free water in room, no information about platinum benefits, no upgrade ( i can live with that ), only recognition: You want the 500 points ? .....
I had to ask twice for updating the keycards to access the lounge.
The staff there is nice indeed but the selection of food/beverage is not on par with hilton/marriott lounge in frankfurt...
Marriott was sold tonight. I booked a room in Westin Franfurt again for this weekend and i'm really thinking about cancelling...



I asked the staff where i can find the Executive Lounge, he did not understand my question ( in german ) and responded with "HÄÄÄÄ ???" i asked again and he showed me the Cigar Lounge "Here".....