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Old Jul 26, 2011 | 1:17 am
  #2  
lexdevil
15 Years on Site
 
Join Date: Aug 2006
Location: Hold it down for The Bay, reppin' Oakland
Programs: Lowly UA gold, Marriott Ambassador/Tit4Lyf, IHG Diamond
Posts: 1,805
How many days does it take to have a stay update? It's up to a week at times which is pretty ridiculous nowadays with everything being electronic and payments getting cleared pretty much immediately.
Nothing to do with the website. It depends on when the hotel credits you. In my experience, most places credit w/in 48 hours. It can, however, take weeks when my stay was part of a large room block/event because nothing is posted until the group has finalized everything.

Also, the inability (at least from what I found) to get my electronic copy of my receipt is acceptable in 1998 but is not acceptable in 2011. Heck, if you want to save some money add a preference box to my profile "Only have receipts on checkout through email" and instead of having to slide it under my door the night before checkout I know it'll be emailed to me. There has been multiple times in my short Marriott membership that I've needed to look up a stay a couple of months ago for the receipt and I was out of luck. I'm trying to think back but I believe in order to receive it I could have called CSR or print off a form and FAX it to Marriott.....FAX! lol
Also not correct. I nearly always receive an email copy of my folio (in addition to the hard copy under the door). Go to your account profile on the website. Under Email Notifications select eFolio and that should take care of it.

While the home page is pretty, I don't find it very useful. The ugly old website beneath it is, however, surprisingly functional.

Last edited by lexdevil; Jul 26, 2011 at 1:26 am
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