Well given the postive nature of the replies, I called to take advantage of the service in YYZ.

I'm flying my mother-in-law out to Calgary for the Easter weekend (boy let me tell you married guys - this is huge brownie points ). Anyway, the last 2 times I did this, nothing but problems. She missed her flight entirely one time because she forgot her pills at home (managed to get on the next one out but neglected to let me know while I'm waiting and waiting for her!) and the second time, she left her coat and reading glasses at Timmy's! Not a smart thing to do when coming to Calgary in the middle of the winter!

So I figured I'd see if the Concierge could help out this time around. Just got off the phone - nothing but kudo's for the help they offered.

They will meet her when she arrives at the airport, guide her thru the check-in with luggage and generally make sure everything happens as it should.

Sounds wonderful to me. I will update this at the end of the month once I find out how it really finishes but so far, it's left a very positive impression on me.