The take away from the article was that people don't use small claims court enough to deal with unreasonable airline restrictions. I was wondering if anyone has had experience with this?
Another way of looking at that might be that most people recognize that they purchased a service based on a written set of terms and conditions that they did not have to accept and could have avoided by purchasing a higher priced service. I don't know of any flights that don't offer fully refundable changeable tickets if that is what your want and need.
No doubt, many airlines would cave and give you your fee and fare back rather than go to court which will cost them many times that. But if lots of people started doing it, they would just start adding that cost in and the fares would all go up.