Originally Posted by
flg8rmatt
Is there any language in the UM terms that states UA will provide better re-booking options if one has purchased the UM service as opposed to not purchasing it? I never saw any when I was going over the T&C's of UM transport before I booked my daughter this past spring. ....
not aware of any formal priority
Originally Posted by
flg8rmatt
...I fail to see how, at least in this specific example, the purchase of the UM service would have made any difference when the flight got canceled.
It is my understanding, when in a connecting airport, formal UMs are under the watch of airport / airline personnel. There is still no possibility of hotel accommodations but an adult would have been available to perhaps help with re-booking alternatives or at a minimum providing a safe place. That at least is my understand of the service at SFO.