Join Date: Oct 2006
Location: London, UK
Programs: BA Gold, VS Silver, SQ Silver, IHG Plat Amb, Hilton Gold, Marriott Plat, Accor Silver, Radisson Prem
Posts: 16,873
The OP's experience sounds similar to mine at T3 coming back from SYD/BKK last summer. Dented suitcase, went to the desk, showed a catalogue, chose a new suitcase, new suitcase was delivered within a couple of days. ^