FlyerTalk Forums - View Single Post - Suitcase broken? No problem, sir!
Thread: Suitcase broken? No problem, sir!
View Single Post
Old Jul 24, 2011 | 8:34 am
  #14  
WhitePlains
Suspended
 
Join Date: Jan 2010
Location: All Over the world!
Programs: BA Exec Club, EK Skywards, Hilton Hhonors. No Mucci, but have a far more useful Gucci (wallet).
Posts: 591
Originally Posted by imt24
They damaged mine on the way up to EDI in JUNE and because it was a Tumi and therefore considered 'expensive' they arranged for it to be collected and (hopefully) fixed.

I know this isn't BAs fault, but I'm still waiting to hear anything from them, having to contact Antler because of the brand, and it's been over 5 weeks now The only contact I have with them is when I ring them!

I guess I should just go for cheaper bags in future and get it replaced within a few days
The charade about BA luggage desk in T5 asking how old the suitcase is, and even if it is a new suitcase within 2 years, their shaking their head and denying any claim based on their 'assessment' of the suitcase being older than 2 years is now changed? I had actually to locate a old Credit card statement to prove it.
WhitePlains is offline  
Reply