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Thread: Actual value of the NZ concierge?
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Old Jul 23, 2011 | 11:28 pm
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Kiwi Flyer
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The purpose of concierge is not to save pax a ph call or email to customer service to resolve issues. It is to assist pax with onward travel (connections or things to see & do at destination).

In my experience they spend most of their time in economy.
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