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Cathay poor customer services
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Jul 23, 2011 | 8:49 pm
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ernestnywang
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I know it's too late for OP now, but since F TKTs are usually refundable, I wonder if OP could have refunded the F TKT first, and then up-sold the original Y TKT to J or F after knowing that it is indeed up-sellable.
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ernestnywang
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