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Harvard Business Review: Simple Ways the TSA Could Make Customers Happier
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Jul 23, 2011, 7:30 pm
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Georgia Peach
Join Date: Jun 2001
Location: A small town in North Georgia
Programs: DL Platinum Medallion, AA
Posts: 1,628
I can just see it now.........
Child puts candy in mouth, is selected for a patdown after the NOS detects a suspicious mass.
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