Flight/Origin-Destination: Toronto - Montreal - Brussels
Date: 22 July 2011
Cabin: J
Status: *G

Pre departure
Was check in quick and efficient? Checked in online. No issue
Did you use priority security (if eligible) and if so, was it quick and efficient? Quick in the sense that I jumped ahead of other people in line, inefficient in that I was assigned to a security line with a very slow moving lady ahead.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Good selection both in YYZ and YUL. No wait for the shower in YYZ.
Was priority boarding offered (if applicable to your status) and efficient? Don't know, not at the gate early enough to hear. When I was in sight of the gate at YUL, I saw a mass movement of people from Economy line to Exec First. So much so that when I was at the gate, the Economy line was shorter. Puzzling.
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? Yes. Captain did an excellent job of explaining delay on ground arriving into YUL and departure delays out of YUL as well (same cockpit crew for both legs).
Was the IFE activated on the ground? Yes (took a couple of reboots in YUL, but we weren't going anywhere for a while).
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? No jacket
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes. Orders taken on the ground at YUL. Asked whether I wanted a snack in flight between YYZ and YUL.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Probably between 60 and 90 minutes on YUL-BRU and about 30 minutes on YYZ-YUL.
How was the quality of all the meals? Good. Chicken snack between YYZ and YUL very nice.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? No. BRU has to be one of the worst airports for luggage delivery (at least of the ones I have visited). It's slow-torture delivery. Half a dozen bags show up at a time, then nothing for several minutes, then repeat. It takes about 45 minutes to go from first bag to last bag. Or to find out (in my case) my suitcase stayed in Toronto!

Overall experience/any other comments
Pre-ordered duty free as gifts but it wasn't loaded on the plane for some reason. CSD quite apologetic and suggested I had a concierge make sure it was available on the return flight (not sure it would happen since pre-ordering is normally available ex-Canada only but pointless either way since they were gifts). I wish AC would find a way to prep the aircraft for the YUL-BRU leg without kicking everyone out... Crew definitively pleasant enough.