Originally Posted by
myperks
if there was a credit card (swiped) on file, it would have probably turned out differently....
since it was a cash deposit, i would think it is reasonable for the hotel to check the room before refunding.... although the whole "communication" part could have been better...
It looks like there was a card on file, it was on Plat profile. In the UK it is quite common for the hotel to preauthorise this before you even get to the hotel. Many do not swipe the card as they already have detials of a card on the system.
It sounds like very poor customer service, please do name and shame.