Join Date: Mar 2002
Location: US expat somewhere south of Valpo, Chilezuela
Programs: LATAM Platinum on own dime, LATAM World Elite MC, AA, Booking Level 2, MiClub Lider
Posts: 872
For those who deal with the Santiago call center
I know a young lady who is near completing the "grueling" 8+ week process of becoming a LAN call center rep. If she passes the last two weeks (of the 8 weeks), she will be a part of a 6 month tryout period working for LAN via another company and if she passes that, she will work directly for LAN. Many will ultimately be working from home via a company installed terminal.
What I'm saying is that "supposedly" LAN is aware they have a problem and that they did a mass recruiting many weeks ago to overhaul their Chile-based call center system.
The word is that customer service screw ups will not be tolerated and one is enough for immediate dismissal.
We shall see.