Yesterday I was prevented from checking out of a UK Holiday Inn Express until the receptionist visited my room to check for damage.

1 night was booked using the new Pointbreak list and the reservation was guaranteed with the mastercard on my profile.

I checked in at 5:15pm and presented my PC RA card.

The hotel wanted to swipe my mastercard but I'd left it at home. I asked them to authorise the mastercard on my PC account but they refused as I could not physically present it.

After the receptionist spoke with the duty manager I was given two options:
1) Pay a £50 cash deposit
2) Be refused a room and lose my points

I paid the cash deposit as I did not want to sleep in my car.

The following day when I checked out the receptionist would not refund my deposit until he'd visited my room to check for damage.

When he returned I asked if that really necessary and he expalined that a guest had previously broken a window and they could not get the money back.

I have maintained Platinum with PC for 11 years and been a RA for around 3 years.

Has anyone else been subject a room check prior to being allowed to check out?

I will be pleased to name the hotel if anyone is interested.