Originally Posted by
scubadu
Just out of curiosity, how else would you expect AA to respond to an email like that? I'm sure it was a difficult decision, but I can't imagine them saying anything other than what they told you.
Neither can I
I expected them to respond precisely as they did. My objective was not to reverse their decision, but rather to add a data point to their records regarding the high quality of service from the people in Dublin in comparison to other locations. It looks like that objective was achieved.
Hopefully, in combination with other feedback, the ultimate result will be higher-quality telephone service for EXPs in the future ^