Originally Posted by
kb1992
For HSR:
Refund: 20% penalty, you must apply for refund 2 hours after the train departed at the latest. After that, the ticket expires and has no value.
If the train is delayed, then there is no 20% penalty.
Exchange: 24 hour rule.
If you exchange the ticket, can you then get a refund on that ticket if
you apply for the refund prior to departure?