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Thread: Cathay poor customer services
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Old Jul 22, 2011 | 7:45 pm
  #5  
Marco Polo
 
Join Date: Oct 1999
Location: HKG
Programs: CX DM, SQ, BA, TG, Sheba, VN, MPO since 1980
Posts: 1,058
A friend's wife used to work for CX customer service. They have a list of set replies that they mix and match to suit the complaint situation and are no doubt combining yours now. Takes about 6 weeks - 2 months.
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