FlyerTalk Forums - View Single Post - question re HSR cancellation policy?
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Old Jul 22, 2011 | 7:44 pm
  #4  
kb1992
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For HSR:

Refund: 20% penalty, you must apply for refund 2 hours after the train departed at the latest. After that, the ticket expires and has no value.

If the train is delayed, then there is no 20% penalty.

Exchange: 24 hour rule.
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