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Thread: Harvard Business Review: Simple Ways the TSA Could Make Customers Happier
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Old Jul 22, 2011, 5:37 pm
  #11  
MaximumSisu
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Join Date: Jul 2010
Posts: 361
Originally Posted by SATTSO
I have found the best time to give children candy at the checkpoint is BEFORE screening starts. Sure it makes the kids happy, but the parents LOVE it. A kid with a starburst (I love those) or whatever becomes a kid on a mission.
You give Starbursts, and I have had mine confiscated (DY...T, if so surrender them) as a gel at two different USA airports.
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