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Thread: Harvard Business Review: Simple Ways the TSA Could Make Customers Happier
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Old Jul 22, 2011, 5:37 pm
  #10  
jkhuggins
 
Join Date: Nov 2008
Posts: 3,657
Originally Posted by SATTSO
No, not compliance with screening, but so that they do what their parents tell them.
Which is to do ... what? Follow their parents' instructions so that they can ... wait for it ... get through the screening process.

Seriously, SATTSO ... we are really talking about the same thing here.
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