FlyerTalk Forums - View Single Post - Harvard Business Review: Simple Ways the TSA Could Make Customers Happier
Old Jul 22, 2011, 5:23 pm
  #9  
SATTSO
 
Join Date: Sep 2009
Posts: 3,702
Originally Posted by jkhuggins
It calms the kids down so that ... what? So that the family can move through the screening process easier. Ergo: compliance with screening.
No, not compliance with screening, but so that they do what their parents tell them.

There is a huge difference in giving a child candy to calm them down so the parent can tell them what to do, and giving a child a candy so they can be patted down or whatever screening process that happens to be taking place. Huge difference.
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