FlyerTalk Forums - View Single Post - Harvard Business Review: Simple Ways the TSA Could Make Customers Happier
Old Jul 22, 2011, 5:20 pm
  #8  
jkhuggins
 
Join Date: Nov 2008
Posts: 3,657
Originally Posted by SATTSO
And its not about compliance with screening. Often I see a single parent traveling with 2 or 3 children, and they are all running around, screaming, throwing their toys - doing what children naturally do. And the parent is left with all the luggage, the computers (surprised how many parents have lap tops for their children), and carriages and such. It can be hectic. Providing candy at that point simply calms the kids down, oddly enough.
It calms the kids down so that ... what? So that the family can move through the screening process easier. Ergo: compliance with screening.

Don't get me wrong: I have no problem with that. I'm sure such a technique can be done pre-screening in a way that doesn't engender suspicion; obviously, you've figured that out. I'm just commenting on the original suggestion, which has even fewer opportunities to be misunderstood.
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