FlyerTalk Forums - View Single Post - Harvard Business Review: Simple Ways the TSA Could Make Customers Happier
Old Jul 22, 2011, 5:02 pm
  #5  
NotaCriminal
 
Join Date: Nov 2010
Location: CMH
Programs: Delta Gold Medallion, United
Posts: 433
Originally Posted by SATTSO
BTW, I HAVE done this before, and it works! Hand a crying child a piece of candy does wonders to calm them down while they get through the checkpoint, despite what some of you might think of me for doing it and yes, I have always asked the parents permission to do so first.
Your supervisors/management allowed you to do so? No criticism here, just curious if you were allowed to do so or told to stop by management. It is a form of "thinking outside the box" and it doesn't seem like TSA appreciates that kind of thinking from ANY of us.
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