FlyerTalk Forums - View Single Post - Harvard Business Review: Simple Ways the TSA Could Make Customers Happier
Old Jul 22, 2011, 5:00 pm
  #4  
jkhuggins
 
Join Date: Nov 2008
Posts: 3,657
Originally Posted by SATTSO
I mean, really, considering how some of you feel about TSOs, do you want them handing out candy to children?
It's all about context.

Giving candy before or during screening can create the impression that the TSA is trying to bribe the child into compliance, thereby creating suspicion ... regardless of the TSA's true motivation in acting that way.

The suggestion was about giving candy to the kids after they've completed screening. At that point, there's very little (if anything) that the TSA gains by giving the candy to the child --- other than generating good will, which is the point of most of the other suggestions on the list.

Seriously ... it's not that unusual an idea. Our family dentist gives kids small toys ... AFTER the cleaning procedure is completed. Our family physician allows kids to choose a sticker from a pile ... AFTER the appointment is over. Heck, my favorite clerk at the post office also offers candy (with parental permission) to kids ... AFTER the transaction has been completed.

It's not that hard to see how this could work. (As long as the lollipops were smaller than 7" in length, of course. )
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