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Thread: Harvard Business Review: Simple Ways the TSA Could Make Customers Happier
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Old Jul 22, 2011, 4:49 pm
  #3  
chollie
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Originally Posted by NotaCriminal
Full article here.



Wonder if the author did some research here at FT; I've seen several of the suggestions here for months (if not years).
#10 is the only one that would stand a chance of getting implemented. Chertoff must have some buddy who can provide it - for a price, of course.
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